shipping & returns

Free shipping
Unrecorded offers free standard delivery on orders above a certain amount.

Netherlands, always free shipping
EU on orders above €100
Rest of Europe on orders above €130
Rest of World on orders above €150

 

Shipping rates
If shipping fees apply the following rates will be added at check-out.

EU €9
Rest of Europe €20
Rest of World €25

 

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

For the United States and Canada, we deliver duty-free.

For international orders outside of the EU, USA and Canada, custom charges may apply. We cannot be held responsible for any additional costs.


Return information

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, shall be returned with the product without having been tampered with.

If you return an order, always keep your tracking number and receipts so you have proof of shipment. 

When returning goods by mail please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. The address for returns which is stated on the returns form is also stated below:

Unrecorded.
Passeerdersstraat 59
1016 XB Amsterdam
The Netherlands

Unrecorded will issue a full refund including the original shipping cost. The return shipping fee will not be refunded unless there was a mistake in delivery caused by us.