Returns & Exchanges
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.
You have the right to open the package and check the contents but the product must be returned unworn and unwashed. All original packaging, shall be returned with the product without having been tampered with.
If you return an order, always keep your tracking number and receipts so you have proof of shipment.
When returning goods by mail please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. To save paper we do not add a return form. The address for returns which is stated below:
1017 VH, Amsterdam
Items may also be returned to our store in the Utrechtsestraat 27 or in the Runstraat 26 in Amsterdam. Unrecorded will issue a full refund including the original shipping cost. The return shipping fee will not be refunded unless there was a mistake in delivery caused by us.
If you want to exchange an item for a different size or color, please return it in the original packaging with a note stating the new size or colour. When in doubt, please send us an email at email@example.com