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Taxes and duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
For international orders outside of the EU orders will be shipped on a DAP (delivered at place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country.
If you want to exchange an item for a different size or color, please return it in the original packaging with a note stating the new size or colour. When in doubt, please send us an email at firstname.lastname@example.org
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.
You have the right to open the package and check the contents but the product must be returned unworn and unwashed. All original packaging, shall be returned with the product without having been tampered with.
If you return an order, always keep your tracking number and receipts so you have proof of shipment.
When returning goods by mail please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. To save paper we do not add a return form. The address for returns which is stated below:
Fokke Simonszstraat 10-bgg
1017 TG, Amsterdam
Items may also be returned to our store, Runstraat 26 in Amsterdam. Unrecorded will issue a full refund including the original shipping cost. The return shipping fee will not be refunded unless there was a mistake in delivery caused by us.