Cookies

 

Cookies are small text files that are stored on your device when you visit a website. They help us enhance your user experience on our site and help us learn what information interests you.This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

 

How we use cookies
We use cookies for a variety of reasons detailed below. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Essential Cookies
Essential cookies are required so that you can move freely around our website and to allow us to remember certain choices that you have made. The details of these cookies are: 

 
Taxes and duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

For international orders outside of the EU orders will be shipped on a DAP (delivered at place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country.

 

Exchanges
If you want to exchange an item for a different size or color, please return it in the original packaging with a note stating the new size or colour. When in doubt, please send us an email at hello@unrecorded.co

 

Return information
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.

You have the right to open the package and check the contents but the product must be returned unworn and unwashed. All original packaging, shall be returned with the product without having been tampered with.

If you return an order, always keep your tracking number and receipts so you have proof of shipment. 

When returning goods by mail please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. To save paper we do not add a return form. The address for returns which is stated below:

Unrecorded.
Fokke Simonszstraat 10-bgg
1017 TG, Amsterdam
The Netherlands

Items may also be returned to our store, Runstraat 26 in Amsterdam. Unrecorded will issue a full refund including the original shipping cost. The return shipping fee will not be refunded unless there was a mistake in delivery caused by us.