Shipping & Returns 


Shipping rates

If shipping fees apply the following rates will be added at check-out:


PostNL (1-2 Business Days) - €6 | Free shipping over €150



DPD (1-3 Business Days) - €10 | Free shipping over €200


United Kingdom:

FedEx / TNT Express (1-4 Business Days) - €12 | Free shipping over €250


Rest of World: 

FedEx / TNT Express (1-5 Business Days) - €25 | Free shipping over €250


Shipping to United Kingdom

Orders to the UK are shipped duty paid, you should not have to pay any import taxes for you order. 

When importing items outside of the EU, this may incur a customs inspection which we provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.


Taxes and duties
Orders outside of the EU are shipped on a DAP (delivered at place) service, you may be required to pay duties and taxes on your purchase when it arrives in the destination country (excluding the UK).


Return information EU

We have created an integrated returns system for you to use. Go here  to start your return.

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents, but the product must be returned unworn and unwashed. All original packaging needs to be returned with the product without having been tampered with. 

Once we have received your parcel, it can take up to 14 working days to be processed. Please note that processing times can be longer during holiday periods.

Non returnable items

Due to hygiene and packaging reasons, we are unable to accept returns for socks that have been tried on.


Returns outside the EU
Please note that additional duties, taxes or any additional charge that may incur during returning will not be refunded by Unrecorded.
 This also applies to returns from the UK. 

*Please use DHL or UPS as a courier for your return, we do not advise to send your return with USPS or Royal Mail because of higher custom costs.

Kindly verify with your carrier that your package will be delivered directly to our warehouse's address. Should the package be delivered to a pickup point or an alternative address due to missing customs fees or other reasons, please note that we may apply additional charges for the pickup service.


Refunds and exchanges

As soon as we have received your return at our warehouse - we will start processing the refund. Please note that it can take up to 10 business days for the money to arrive in your bank account, depending on your chosen payment method. The original shipping charges will not be refunded.

Unfortunately, we cannot administrate exchanges of items purchased online. If you want to exchange, please return the item/items for a credit voucher and place a new order online.